Barry spent 17 years behind a microphone at radio stations all over the country, as well as doing stints as a TV Weatherman and Standup Comic before joining RCS in 1997. He started on the phones as a Tech Support agent and over the next 20+ years moved through the Installation, Engineering and Sales departments, coming full circle today as the Vice President of Customer Experience. Passionate about customer service, Barry spearheaded the RCS Customer Success initiative aimed at super serving our customers, as well as the bi-annual RCS product surveys which give us valuable feedback from our customers.
Today he manages all of RCS Technical Support including those of RCS sister companies Media Monitors, Mediabase and Test All Media. Barry prides himself on being accessible, so if you ever have a suggestion, comment or complaint about Technical Support, you can reach him directly at Barry@RCSWorks.com